Practice Charter

Confidentiality

All health professionals have access to patients’ health records. Any other bodies need to have patients’ written consent. Confidentiality is maintained at our surgery.

Comments & Complaints

The practice operates a complaints procedure to deal with comments, complaints and suggestions. If you have any suggestions for improvement in the way the practice operates, or any complaints, please contact the practice manager, who will give you further information. If you feel dissatisfied with our response to your complaint, you have the right to ask the Healthcare Commission to review your case. This should be done within two months of receipt of our response. The Healthcare Commission is an independent body, established to promote improvements in healthcare. You can contact the Healthcare Commission on 020 7448 9200 or write to them at:

Healthcare Commission, Complaints Team,
Peter House,
Oxford Street,
Manchester M1 5AN

Website: www.healthcarecommission.org.uk

Zero Tolerance

The practice operates a zero tolerance policy with regard to violent or aggressive patients. In these circumstances, the patient will be taken off the practice list immediately and informed of this in writing.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the “classes” of information the practice intends to make routinely available.